Which Tenant ID?

A short code like PAY-001 that identifies your employer — your HR or payroll team has it. Platform administrators and consultants leave it blank.

“Your account was not found”

Being on the payroll does not by itself give you a login. If you have never signed in before, ask your HR or payroll administrator to send you an invitation — there is nothing you can do from this page until they have.

“The subscription has expired”

Not a problem with your account. Your employer's subscription has lapsed and sign-in is blocked for everyone at the company until it is renewed. Your data is unaffected.

The reset email never arrived

Check spam and search for Payzava. Use the address your employer holds — often a work address. If no account exists yet there is nothing to reset. Reset links last one hour and only the newest one works.

Two-factor codes rejected

Emailed codes expire after a few minutes — use the most recent one. Authenticator codes change every 30 seconds; if yours is always rejected, set your phone's clock to update automatically.

Still stuck

Contact whoever manages Payzava at your organisation. Tell them the exact message you saw and the email address you used.